Q: Large (80GB to 280GB folders with videos, audio files, docs)
HI there, I am a videographer and routinely shoot large projects (today, shot 162GB for one project and 86GB for another project - including 4k video files, audio, photos, and documents for each). I want to send my client the folder with each of the sub-folders (one for audio, one for video, one for photos, one for documents like waivers) and those folders often have sub-folders in those (example: full res video, proxy video). Is there a way to have that folder structure maintained on their end when they download a project using Sinosend? Or is that feature coming to Appsumo customers?
A: You can upload a folder to Sinosend, and when your recipient downloads it, it will create a zip file, maintaining the folder structure. While we are primarily designed for documents, images, and PDFs, we aren't particularly optimized for large video files. That being said, I suggest you try us for free on our homepage first, you don't need to sign up, click on the big banner. (it's limited to...
Hello I am enjoying the software. I bought 4 codes. how do I purchase 4 additional code to max out. Can I also purchase one at a time for 1 code equally 5 codes how does it work. Thanks
A: Thanks. Yes you can easily purchase more codes. 1) Buy the codes on AppSumo 2) Log back in to Sinosend -> Profile -> Billing 3) You will see a input to add more codes. Yes you can also add them one at a time.
Q: Suggestion for Interface Improvement and Text Customization
Hello,
I recently purchased Tier 4, and while the app is useful, the design feels outdated. A minor interface update would enhance usability. Additionally, for non-English-speaking users, customization options are essential: 1. Download Screen: Allow customization of the text “Sent you 2 files 52.3 kB in total” and the “Download” button. Also, my logo does not appear here. 2. File Request Screen: The info card looks outdated, isn’t customizable, and should match the neutral style of the download card for better brand integration. Key texts should also be translatable.
These small but crucial changes would improve user experience. If direct modifications aren’t possible, could CSS customization be an option? I appreciate your attention and look forward to your response.
Thanks so much for your support and the awesome suggestions! We really appreciate it.
We're working hard to improve Sinosend, and we're prioritizing features based on what users are asking for in our Roadmap portal. Your ideas are great, and and we'll definitely take them into account.
To make sure everyone sees your suggestions and can chime in, could you add them to our Roadmap...
Q: Large (80GB to 280GB folders with videos, audio files, docs)
HI there, I am a videographer and routinely shoot large projects (today, shot 162GB for one project and 86GB for another project - including 4k video files, audio, photos, and documents for each). I want to send my client the folder with each of the sub-folders (one for audio, one for video, one for photos, one for documents like waivers) and those folders often have sub-folders in those (example: full res video, proxy video). Is there a way to have that folder structure maintained on their end when they download a project using Sinosend? Or is that feature coming to Appsumo customers?
Rishi_Sinosend
Apr 4, 2025A: You can upload a folder to Sinosend, and when your recipient downloads it, it will create a zip file, maintaining the folder structure. While we are primarily designed for documents, images, and PDFs, we aren't particularly optimized for large video files. That being said, I suggest you try us for free on our homepage first, you don't need to sign up, click on the big banner. (it's limited to...
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Q: More codes
Hello
I am enjoying the software. I bought 4 codes. how do I purchase 4 additional code to max out. Can I also purchase one at a time for 1 code equally 5 codes how does it work. Thanks
Rishi_Sinosend
Apr 3, 2025A: Thanks. Yes you can easily purchase more codes.
1) Buy the codes on AppSumo
2) Log back in to Sinosend -> Profile -> Billing
3) You will see a input to add more codes. Yes you can also add them one at a time.
Thanks.
Share Sinosend
Q: Suggestion for Interface Improvement and Text Customization
Hello,
I recently purchased Tier 4, and while the app is useful, the design feels outdated. A minor interface update would enhance usability. Additionally, for non-English-speaking users, customization options are essential:
1. Download Screen: Allow customization of the text “Sent you 2 files 52.3 kB in total” and the “Download” button. Also, my logo does not appear here.
2. File Request Screen: The info card looks outdated, isn’t customizable, and should match the neutral style of the download card for better brand integration. Key texts should also be translatable.
These small but crucial changes would improve user experience. If direct modifications aren’t possible, could CSS customization be an option? I appreciate your attention and look forward to your response.
Best regards
Rishi_Sinosend
Mar 31, 2025A: Hi JM,
Thanks so much for your support and the awesome suggestions! We really appreciate it.
We're working hard to improve Sinosend, and we're prioritizing features based on what users are asking for in our Roadmap portal. Your ideas are great, and and we'll definitely take them into account.
To make sure everyone sees your suggestions and can chime in, could you add them to our Roadmap...
Share Sinosend
Q: Hello! What is the maximum size per file uploaded?
Rishi_Sinosend
Mar 29, 2025A: Hi
Upload file size limits
Tier1: 10GB
T2: 25GB
T3-T4: 100GB
T5: 150GB,
T6: 200GB,
T7/T8 : No limit or up to your maximum storage size which is 2.5TB/3TB
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Q: Do you have servers in the US or only in Asia?
Rishi_Sinosend
Edited Mar 29, 2025A: Asia right now for uploads.
Expected EU, US servers sometime in Q2 2025.
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Thank you for confirming :) Im in the US so Ill wait for those servers for better speeds before buying
Excellent, watch this space!