Q: UK/EU Server Locations, GDPR Compliance, and Content Access
Hi
I'm interested in your offer, but data protection is important to me and my clients. Could you please confirm:
1. Do you have plans to deploy servers in the UK or EU so data stored with you would clearly fall under GDPR or UK GDPR protections?
2. Do you or your staff have any access to the actual content of files being transferred? If yes, do you use this content for internal purposes, such as improving your service, analytics, AI training, or other reasons? People are turning away from WeTransfer for this very reason.
A: We totally get that data protection is a big deal, and we're happy to clear things up for you.
Server Locations & GDPR: We absolutely have plans to deploy servers in the EU (Frankfurt is what we're working on) While we can't give an exact date just yet (building out new infrastructure takes a little time and a lot of care!), it's a top priority for us to expand our global footprint to better...
A: If you have activated both Custom Domain & Email Domains -- emails to your recipients should be sent via your domain email instead of ours -- We would need to know your specifics about your account, hence please do provide account details to support@sinosend.com
Why do the links still show the Sinosend URL instead of the customized CNAME URL? During the first LTD campaign, you promised Tier 3 LTD (the highest tier) supporters a branded dashboard feature, including a logo and the option to disable all your branding. But now, you have created higher tiers and excluded what we had agreed on. Why don’t you respond to our support requests?
We have not removed anything from T3. All T3 plans still have a custom domain, and yes you can also removed Powered by. Our dashboard doesn't have a logo.
It doesn't make sense. TIER 3 was the highest tier and was supposed to be white-label, including sending emails, CNAME, and a customized dashboard (business colors, logo) without any branding reference to Sinosend. Now you are coming back with a new approach, requiring more upgrades to get a basic feature like uploading the logo, but it doesn’t show up outside the admin dashboard. So, you did that...
Yes, I did the correct DNS configuration for both the CNAME and the sending email domain, but it still doesn’t work at all. I sent you a support request yesterday, but you didn’t respond. A few minutes ago, I sent a second support ticket via support@sinosend.com. You seem to show kindness in public, presenting yourself as a great and responsive customer support team, but the reality is quite the...
Hak, We got an email at 6:34pm local time today and replied you at 6:48pm. Just now got another email (resent) which we didn't receive prior. Please do utilise the Support link within our dashboard , this will create an issue/ticket and is best tracked. Remember we're probably not in your time zone, and do our best to respond as quick as possible public or not :)
It doesn't work because your login email is a public gmaill and doesn't match your domain (which is mentioned clearly during the setup) -- I will send you another email about this so we can get this resolved.
I sent you the first email yesterday at 11:36 GMT, and it is marked as sent by Google.
Q: Send and receive file storage location
Hello,
Just a bit confused, Send and receive depends on the lifetime storage or it's completely unlimited temporary storage by sinosend ? Or it depends on the lifetime storage ? Suppose, I have Personal Plan (With 50 GB Lifetime Storage) Can I send files over it ? or I must clear old transfers and make my usage under 50GB to make new send or receive transfer ? Kindly clarify it
A: You've got it exactly right! Think of your Sinosend Personal Plan's 50GB lifetime storage just like your Gmail storage. It's where your files 'live.'
If your account goes over that 50GB, you'll simply need to clear out some older, expired transfers or requests to make space for new ones. Easy peasy!
If that's the limit, then your product and plans are totally suspicious, here you said the account disk usage limit can't cross lifetime storage limit, And in plans on 7code/8code tiers you are offering "Unlimited File Upload Size" It's totally seems scam.
And, if your file transfer is based on disk limit, then it's no longer a file transfer service, it's just a cloud storage service
You should first decide your vison about the product you are running, You are saying it's a file transfer service, and not a cloud storage, Lifetime storage should be files that we want to store for long time, But instead you are providing file transfer service for temporary file tranfer, but limited by the disk usage ?
You are saying we have lifetime storage, but files are temporary
The lifetime storage should only count the files we store forever, no expiry or long term etc, and transfer service should not be limited by that storage, otherwise it's not a file transfer service at all, why people would purchase it when we already have pcloud/icedrive which provide lifetime storage (FILES DOES NOT EXPIRE ACTUALLY) and we can share files, same way you are providing.
Hi, what do you want / need exactly? Unlike WeTrasnfer or other transfer solutions, we dont delete expired transfers.. This means that even when a file has expired you can still change the expiry date, download or forward the files. Hence, certainly there is a cost in maintaining these files encrypted on our servers.
Yes we have Unlimited File size transfer (similar to WeTransfer), but this has to be within your storage limit, otherwise this woldn't make sense. You cant send a 10TB file if you dont have available storage. Our service may not be for everybody. Give it a try, you always have the option to refund it.
Q: 100 MB upload maximum possible. How do I turn that off?
Hello, I have chosen Sinosend as an alternative to WeTransfer. Especially in the IT and agency sector, it often happens that we need to send our clients large files or receive large files. These include, for example, software packages or videos and images. Particularly with Tier 4, the service description states that sending or receiving 100 gigabytes is possible. This is a very generous limit and is certainly sufficient in 99.9% of cases.
Currently, there is only a significant issue. For example, yesterday a customer wanted to receive a Photoshop file. This Photoshop file is 112 MB in size. A relatively small file. We have much larger files. Sinosend blocks uploads above 100 MB. 100 MB is in 99.9% of cases too small compared to the limit mentioned above in the description of 100GB. our example TIER4. How can we solve this problem?
A: Hi -- We support up to 100GB, its easy, there is a drop down box for all Requested files. You can choose between 10MB, 100MB, 1GB up to 100GB.. The reason we have this dropdown is to prevent abuse of your storage -- For example if you leave your request links exposed your recipients can upload as much as they want and fill up your storage! So do check the little gear icon in the Request...
Hello, thanks for the quick response. That's good support. The function was a bit hidden, but you can change it there. Could you set the default to 1 GB per request? 100 MB can theoretically be sent via email, so this would provide a better balance between protection and usability. It would be good to be able to set it centrally - default value in the profile.
We usually reply within a couple of hours. We could make it more obvious. If we set the default to 1GB or higher, when a lot of our users sometimes just need smaller 50 100MB documents. Users will mistakenly attached their C:\Windows\Users directory and well then your storage can quickly be full! -- We will consider , thanks for your feedback.
I understand that. It always depends on the target audience and the clients who will ultimately work with it. In our case, I can assume enough professionalism that not the entire computer will be uploaded. Therefore, I would appreciate being able to configure a standard volume of 1 GB for us. Files under a hundred MB are sent via email.
Q: Where would you simply upload files?
I am looking to use this product as a dropbox replacement so how would you go about doing that?
A: Hi, were more of a "Dropbox Transfer" or "WeTransfer" replacement rather then Dropbox or Google drive itself. That means we don't presently support folders for just uploads. We support file transfers and file requests. You can upload files and get a link instead of emailing it. Folders or Tags may be coming later this year.
Q: UK/EU Server Locations, GDPR Compliance, and Content Access
Hi
I'm interested in your offer, but data protection is important to me and my clients. Could you please confirm:
1. Do you have plans to deploy servers in the UK or EU so data stored with you would clearly fall under GDPR or UK GDPR protections?
2. Do you or your staff have any access to the actual content of files being transferred? If yes, do you use this content for internal purposes, such as improving your service, analytics, AI training, or other reasons? People are turning away from WeTransfer for this very reason.
Thanks!
Rishi_Sinosend
Jul 17, 2025A: We totally get that data protection is a big deal, and we're happy to clear things up for you.
Server Locations & GDPR: We absolutely have plans to deploy servers in the EU (Frankfurt is what we're working on) While we can't give an exact date just yet (building out new infrastructure takes a little time and a lot of care!), it's a top priority for us to expand our global footprint to better...
Share Sinosend
Q: Why is email sending via the domain name not working even after the CNAME configuration?
Rishi_Sinosend
Jul 15, 2025A: If you have activated both Custom Domain & Email Domains -- emails to your recipients should be sent via your domain email instead of ours -- We would need to know your specifics about your account, hence please do provide account details to support@sinosend.com
Share Sinosend
Verified purchaser
Why do the links still show the Sinosend URL instead of the customized CNAME URL? During the first LTD campaign, you promised Tier 3 LTD (the highest tier) supporters a branded dashboard feature, including a logo and the option to disable all your branding. But now, you have created higher tiers and excluded what we had agreed on. Why don’t you respond to our support requests?
We have not removed anything from T3. All T3 plans still have a custom domain, and yes you can also removed Powered by. Our dashboard doesn't have a logo.
Verified purchaser
It doesn't make sense. TIER 3 was the highest tier and was supposed to be white-label, including sending emails, CNAME, and a customized dashboard (business colors, logo) without any branding reference to Sinosend. Now you are coming back with a new approach, requiring more upgrades to get a basic feature like uploading the logo, but it doesn’t show up outside the admin dashboard. So, you did that...
Verified purchaser
Yes, I did the correct DNS configuration for both the CNAME and the sending email domain, but it still doesn’t work at all. I sent you a support request yesterday, but you didn’t respond. A few minutes ago, I sent a second support ticket via support@sinosend.com. You seem to show kindness in public, presenting yourself as a great and responsive customer support team, but the reality is quite the...
Hak, We got an email at 6:34pm local time today and replied you at 6:48pm. Just now got another email (resent) which we didn't receive prior. Please do utilise the Support link within our dashboard , this will create an issue/ticket and is best tracked. Remember we're probably not in your time zone, and do our best to respond as quick as possible public or not :)
It doesn't work because your login email is a public gmaill and doesn't match your domain (which is mentioned clearly during the setup) -- I will send you another email about this so we can get this resolved.
Verified purchaser
I sent you the first email yesterday at 11:36 GMT, and it is marked as sent by Google.
Q: Send and receive file storage location
Hello,
Just a bit confused,
Send and receive depends on the lifetime storage or it's completely unlimited temporary storage by sinosend ?
Or it depends on the lifetime storage ?
Suppose, I have Personal Plan (With 50 GB Lifetime Storage)
Can I send files over it ? or I must clear old transfers and make my usage under 50GB to make new send or receive transfer ?
Kindly clarify it
Rishi_Sinosend
Jul 14, 2025A: You've got it exactly right! Think of your Sinosend Personal Plan's 50GB lifetime storage just like your Gmail storage. It's where your files 'live.'
If your account goes over that 50GB, you'll simply need to clear out some older, expired transfers or requests to make space for new ones. Easy peasy!
Share Sinosend
If that's the limit, then your product and plans are totally suspicious,
here you said the account disk usage limit can't cross lifetime storage limit,
And in plans on 7code/8code tiers you are offering "Unlimited File Upload Size"
It's totally seems scam.
And, if your file transfer is based on disk limit, then it's no longer a file transfer service, it's just a cloud storage service
You should first decide your vison about the product you are running,
You are saying it's a file transfer service, and not a cloud storage,
Lifetime storage should be files that we want to store for long time,
But instead you are providing file transfer service for temporary file tranfer, but limited by the disk usage ?
You are saying we have lifetime storage, but files are temporary
Files are not temporary, I am not sure what you are referring to.
The lifetime storage should only count the files we store forever, no expiry or long term etc, and transfer service should not be limited by that storage,
otherwise it's not a file transfer service at all, why people would purchase it when we already have pcloud/icedrive which provide lifetime storage (FILES DOES NOT EXPIRE ACTUALLY) and we can share files, same way you are providing.
Hi, what do you want / need exactly? Unlike WeTrasnfer or other transfer solutions, we dont delete expired transfers.. This means that even when a file has expired you can still change the expiry date, download or forward the files. Hence, certainly there is a cost in maintaining these files encrypted on our servers.
Yes we have Unlimited File size transfer (similar to WeTransfer), but this has to be within your storage limit, otherwise this woldn't make sense. You cant send a 10TB file if you dont have available storage. Our service may not be for everybody. Give it a try, you always have the option to refund it.
Q: 100 MB upload maximum possible. How do I turn that off?
Hello, I have chosen Sinosend as an alternative to WeTransfer. Especially in the IT and agency sector, it often happens that we need to send our clients large files or receive large files. These include, for example, software packages or videos and images. Particularly with Tier 4, the service description states that sending or receiving 100 gigabytes is possible. This is a very generous limit and is certainly sufficient in 99.9% of cases.
Currently, there is only a significant issue. For example, yesterday a customer wanted to receive a Photoshop file. This Photoshop file is 112 MB in size. A relatively small file. We have much larger files. Sinosend blocks uploads above 100 MB. 100 MB is in 99.9% of cases too small compared to the limit mentioned above in the description of 100GB. our example TIER4. How can we solve this problem?
Rishi_Sinosend
Edited Jun 27, 2025A: Hi -- We support up to 100GB, its easy, there is a drop down box for all Requested files. You can choose between 10MB, 100MB, 1GB up to 100GB.. The reason we have this dropdown is to prevent abuse of your storage -- For example if you leave your request links exposed your recipients can upload as much as they want and fill up your storage! So do check the little gear icon in the Request...
Share Sinosend
Verified purchaser
Hello, thanks for the quick response. That's good support. The function was a bit hidden, but you can change it there. Could you set the default to 1 GB per request? 100 MB can theoretically be sent via email, so this would provide a better balance between protection and usability. It would be good to be able to set it centrally - default value in the profile.
We usually reply within a couple of hours. We could make it more obvious. If we set the default to 1GB or higher, when a lot of our users sometimes just need smaller 50 100MB documents. Users will mistakenly attached their C:\Windows\Users directory and well then your storage can quickly be full! -- We will consider , thanks for your feedback.
Verified purchaser
I understand that. It always depends on the target audience and the clients who will ultimately work with it. In our case, I can assume enough professionalism that not the entire computer will be uploaded. Therefore, I would appreciate being able to configure a standard volume of 1 GB for us. Files under a hundred MB are sent via email.
Q: Where would you simply upload files?
I am looking to use this product as a dropbox replacement so how would you go about doing that?
Rishi_Sinosend
Edited Jun 27, 2025A: Hi, were more of a "Dropbox Transfer" or "WeTransfer" replacement rather then Dropbox or Google drive itself. That means we don't presently support folders for just uploads. We support file transfers and file requests. You can upload files and get a link instead of emailing it. Folders or Tags may be coming later this year.
Share Sinosend