Hi I’m looking to customize this to my own needs since I want to make a chatbot for onboarding clients so they answer certain questions. Is this possible with this chatbot? And do I need to pay for my own API integration?
Hello ive been tryng to make my support board work, first of all I know I´m on the learning curve and Iam willing to make it happen.
I Have many issues it all started telling me that my credits runned out, but how? I had it with Open AI appi key and an assistant, also now that I payd 5dlls credits it seems to be using credits without any reason.
How do I know this?, well after it told me to pay for credits and I did it stills not recive any conversation like before, it doesnt response or recive anything on instagram or messenger, wierd!
Also Ive been having problems since the beggining setting up a whatsapp channel.
its difficult to understand your knowledge base, can you please help.
1. I'd like to know if your articles and knowledge base section are publicly accessible for browsing and indexed by Google, or if they are exclusively used to train your AI support bot. This is unclear.
2. Regarding the JavaScript embed for the chatbot, is there a way to pass the name and email of customers as well as other variables (username, project id..etc), given that the chatbot will be embedded in an internal section of our website where customers are already logged in? I need to be able to identify them and track the pages they have visited on my website to best assist them. Please advise if your support board supports this functionality.
On platforms like ChatGPT and Perplexity, users have the ability to customize their interactions with the Assistant, choosing tones such as friendly or professional and specifying traits found in the training materials. Is that also possible on your platform?
Q: Can I integrate the chatbot with Whatsapp with any tier?
I noticed that WhatsApp isn't featured as a default integration on your website, but I understand that with a paid model API and a plugin, it can be integrated. Could you please clarify if this deal includes those features? Thank you!
Q: Customisation + chatgpt
Hi
I’m looking to customize this to my own needs since I want to make a chatbot for onboarding clients so they answer certain questions. Is this possible with this chatbot?
And do I need to pay for my own API integration?
Schiocco
Apr 28, 2025A: Hi Yes you can do that. Yes, you have to pay to use the AI features and the chatbot. If you have further questions don't hesitate to contact me.
Thank you!
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Q: Whatsapp with credits?
Hello ive been tryng to make my support board work, first of all I know I´m on the learning curve and Iam willing to make it happen.
I Have many issues it all started telling me that my credits runned out, but how? I had it with Open AI appi key and an assistant, also now that I payd 5dlls credits it seems to be using credits without any reason.
How do I know this?, well after it told me to pay for credits and I did it stills not recive any conversation like before, it doesnt response or recive anything on instagram or messenger, wierd!
Also Ive been having problems since the beggining setting up a whatsapp channel.
its difficult to understand your knowledge base, can you please help.
thanks!
Share Support Board
Q: 2 questions
Hi,
1. I'd like to know if your articles and knowledge base section are publicly accessible for browsing and indexed by Google, or if they are exclusively used to train your AI support bot. This is unclear.
2. Regarding the JavaScript embed for the chatbot, is there a way to pass the name and email of customers as well as other variables (username, project id..etc), given that the chatbot will be embedded in an internal section of our website where customers are already logged in? I need to be able to identify them and track the pages they have visited on my website to best assist them. Please advise if your support board supports this functionality.
Thank you for your assistance.
Best regards,
Ash
Schiocco
Apr 25, 2025A: Hi
1. They are publicy accessible by they are not indexed by Google if you do not provide it the URL of the articles.
2. Yes. Check https://board.support/docs/api/use-cases#registration-init
Regards
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Q: Can we infuse personality into chatbots?
On platforms like ChatGPT and Perplexity, users have the ability to customize their interactions with the Assistant, choosing tones such as friendly or professional and specifying traits found in the training materials. Is that also possible on your platform?
Schiocco
Apr 24, 2025A: Hi, yes, you can do it via the "Prompt" setting.
Regards
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Q: Can I integrate the chatbot with Whatsapp with any tier?
I noticed that WhatsApp isn't featured as a default integration on your website, but I understand that with a paid model API and a plugin, it can be integrated. Could you please clarify if this deal includes those features? Thank you!
Schiocco
Apr 24, 2025A: Yes, the Whatsapp integration works with all tiers. Regards
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Is an OpenAI model API necessary to utilize your service?
If you want to use AI features and the chatbot, yes, it is required.