At the moment with don't handle voicemessages, but that's a very good idea! We'll put this in our backlog, perhaps once we have this working it is also possible to reply with an voice message too.
As we use OpenAI models, they support quite a lot of languages, so that means Tiny Talk also inherits this ability.
I have a WordPress marketplace with various types of providers across different industries. Basically, what I want is for users to enter my WhatsApp and ask, for example, "Plumbers in the north area of Los Angeles" or "Recommend a gardener in Round Rock," etc., and for the result to be that specific recommendation.
This is just an example, but the idea is that I want to get responses based on the marketplace.
The other question: Can this be used as an agency, allowing my clients to access this system and view their chats, leads, etc.?
Yes, you can train your chatbot/agent on your website to gather all the content you have, and once your visitor/user asks a question then your content will be used to answer the query in the best possible way.
I think you can already do a quick proof of concept using Tiny Talk. Just sign up for a free account and it should allow you to get a feeling of it. Crawl and scrape your website, add your system prompt, integrate it using WhatsApp and give it a try. Free accounts are limited to 100 free AI messages per month but it should allow you to validate if Tiny Talk is the right product for your use case.
You can also use it as an agency, we have many agency customers who are on high tiers with tens of messengers setup for their customers.
We are currently working on and building the "Teams Features", which will allow you to invite other users and grant them access to only the chatbot/agents they should manage, including their chats, leads, knowledge base etc.
Hope this helps, let me know if there is anything I can help with.
1) If I use WhatsApp integration, will I have to pay WhatsApp for the messages as well? 2) Also, when a user opens the widget on my website, is it possible to show the WhatsApp integrated chat button inside the interface so that the user can choose whether he wants to talk to me on WhatsApp or continue the chat in the chat widget itself?
Thank you for reaching out and happy to answer your questions.
1. Yes, WhatsApp does charge per conversation and the cost varies per county and use case. They give free 1,000 conversations per month as far as I know but better to get all this information from WhatsApp directly, we provide integration of WhatsApp into our platform. https://business.whatsapp.com/products/platform-pricing
*Mind that you will have to have a dedicated mobile business number to integrate.
2. This is partially possible with our new messenger. You can install cards/apps on the Home space and display image/text/button, which could be the image of a WhatsApp QR code or some call to action or button to open WhatsApp in the web.
Thank you for reaching out and happy to hear it looks awesome! 🤩 That is certainly in horizon, in fact in development. We're building the "Teams features" to enable you invite users to your team/workspace and allow them access to certain bots/agents to manage only what they have access to, including handling Help Desk support, managing knowledge base, setting up lead forms and so forth.
The initial implementation will be slightly basic but will provide a foundation ready for extension for more possibilities.
Hope this helps! (And sorry for the late response)
Thank you for reaching out and sharing your concerns.
I can address most of your points, but for some, I’ll need your input:
- High OpenAI API Consumption: Our system does not generate API consumption when idle. It’s possible that a queued training job was processed, or your API key is being used elsewhere. If you haven’t already, please create a dedicated API key for Tiny Talk and share relevant traces from the OpenAI dashboard where you notice unexpected usage. We’d be happy to investigate further.
- 4o-mini Limit & API-Free Option: Could you clarify what you mean here? Happy to explore solutions once we better understand your request.
- Avatar: PNGs with an alpha channel are supported. Please share an example so we can investigate any issues. Regarding enlargement and free positioning, could you elaborate on your expectations?
- Chat Features: Currently, we don’t support images in the chat flow, but this is planned along with voice features. Emoticon support wasn’t previously requested, but we’ll add it to our backlog—thanks for the suggestion!
- Credit Attribution: We’ll introduce an option to add custom text and links, primarily for T&Cs, but you can use it as needed.
- Usage Limits: Accounts hitting 200K messages/month will see bots pause until the next reset. Character limit of 100M does not reset, this is like your disk space, if you delete something you gain space, if you add something you consume. If you expect higher volumes, we offer add-on packs to increase both limits. Let us know.
- Feature Updates: While the documentation states otherwise, we’ve been rolling out every enterprise feature to higher tiers so far. This is helpful for us especially to gather initial user feedback and continue to solve actual pain points.
Overall our approach has been to listen user feedback and measure the demand/frequency of requests. Features that are demanded most often and appears critical for us as well, goes to the top of the stack which makes up our roadmap.
For instance our users have been asking for custom fields in lead generation forms, allowing users to access their previous conversations, being able to download conversations, improved messenger layout, customizable home tab, and many more features are result of user feedback. And now we are implementing custom domains and team features, again based on feedback and demand of the same requests.
With that said, we're not perfect but doing everything we can to address common pain points.
Feel free to reach out via email (support@tinytalk.ai) with more details (e.g., screenshots) so we can assist further.
ok everything is fine and thanks for the reply, I will write to you today! On Appsumo we grow together and we cannot just hope that those we finance do not fail. This is why we deserve to have moved from a basic profile to an enterprise and not pay for the features of an enterprise profile and get a Basic profile for life. 100% of the time, Basic, means that we do not receive the best upgrades
I would also like to see at least the top tier 7 "officially" mapped to a plan like "Enterprise". Purchasing 7 times more codes than a 1-code buyer but only having assured the future plan updates of "Basic" is concerning. If there's no compromise in giving us the "Enterprise" mapping now, it's hard to be confident that we'll get any of the top future updates that will be tied to the highest plans.
Q: Can the Whatsapp integration handle voice messages from the users? It is okay to output text as bot answers.
Also, does it support other languages?
tinytalk
Apr 2, 2025A: Hello Stefano,
At the moment with don't handle voicemessages, but that's a very good idea! We'll put this in our backlog, perhaps once we have this working it is also possible to reply with an voice message too.
As we use OpenAI models, they support quite a lot of languages, so that means Tiny Talk also inherits this ability.
Hope this helps.
All the best,
Oscar
Share Tiny Talk
Q: Can I use it for a Marketplace in wordpress
I have a WordPress marketplace with various types of providers across different industries. Basically, what I want is for users to enter my WhatsApp and ask, for example, "Plumbers in the north area of Los Angeles" or "Recommend a gardener in Round Rock," etc., and for the result to be that specific recommendation.
This is just an example, but the idea is that I want to get responses based on the marketplace.
The other question: Can this be used as an agency, allowing my clients to access this system and view their chats, leads, etc.?
Thanks
Is this possible?
tinytalk
Mar 29, 2025A: Hello Ruben,
Thank you for reaching out!
Yes, you can train your chatbot/agent on your website to gather all the content you have, and once your visitor/user asks a question then your content will be used to answer the query in the best possible way.
I think you can already do a quick proof of concept using Tiny Talk. Just sign up for a free account and it should allow you to get a feeling of it. Crawl and scrape your website, add your system prompt, integrate it using WhatsApp and give it a try. Free accounts are limited to 100 free AI messages per month but it should allow you to validate if Tiny Talk is the right product for your use case.
You can also use it as an agency, we have many agency customers who are on high tiers with tens of messengers setup for their customers.
We are currently working on and building the "Teams Features", which will allow you to invite other users and grant them access to only the chatbot/agents they should manage, including their chats, leads, knowledge base etc.
Hope this helps, let me know if there is anything I can help with.
All the best,
Oscar
Share Tiny Talk
Q: Whatsapp integration
1) If I use WhatsApp integration, will I have to pay WhatsApp for the messages as well?
2) Also, when a user opens the widget on my website, is it possible to show the WhatsApp integrated chat button inside the interface so that the user can choose whether he wants to talk to me on WhatsApp or continue the chat in the chat widget itself?
tinytalk
Mar 29, 2025A: Hello,
Thank you for reaching out and happy to answer your questions.
1. Yes, WhatsApp does charge per conversation and the cost varies per county and use case. They give free 1,000 conversations per month as far as I know but better to get all this information from WhatsApp directly, we provide integration of WhatsApp into our platform. https://business.whatsapp.com/products/platform-pricing
*Mind that you will have to have a dedicated mobile business number to integrate.
2. This is partially possible with our new messenger. You can install cards/apps on the Home space and display image/text/button, which could be the image of a WhatsApp QR code or some call to action or button to open WhatsApp in the web.
Hope this helps!
All the best,
Oscar
Share Tiny Talk
That’s amply clear now . Thanks .
Q: Agency question
First, this looks awesome!
Wondering if we get 7 codes...
Can we grant users access to their own admin dashboard?
If not, is that potentially on the horizon for future updates?
I'd love to sell this as white label, but without having to manage backend for my clients.
Any response is appreciated.
tinytalk
Mar 29, 2025A: Hello 👋
Thank you for reaching out and happy to hear it looks awesome! 🤩
That is certainly in horizon, in fact in development. We're building the "Teams features" to enable you invite users to your team/workspace and allow them access to certain bots/agents to manage only what they have access to, including handling Help Desk support, managing knowledge base, setting up lead forms and so forth.
The initial implementation will be slightly basic but will provide a foundation ready for extension for more possibilities.
Hope this helps! (And sorry for the late response)
All the best,
Oscar
Share Tiny Talk
Q: I purchased Tier 7 and would like to clarify some concerns
Purchased Tier 7. Concerns:
High OpenAI API consumption (even when idle). Requested limit with 4o.mini and option to continue without API.
Poorly customizable avatar: need enlargement, free position, and PNG with alpha channel.
Limited chat: lacks image import, emoticons, and voice interaction.
System texts in English (e.g., "Contact support AI Agent..."), without customization options.
Credit attribution: "by TinyTalk" can be removed, but I would like to be able to enter "By Company Name."
What happens when training credits are exhausted (100 million characters or 200,000 messages per month)?
The phrase "All future updates to the Basic Plan" is worrying; I would prefer "Enterprise," given the investment of Tier 7.
I await responses to evaluate whether to maintain the subscription. Thank you.
tinytalk
Mar 23, 2025A: Hello Alessandro,
Thank you for reaching out and sharing your concerns.
I can address most of your points, but for some, I’ll need your input:
- High OpenAI API Consumption: Our system does not generate API consumption when idle. It’s possible that a queued training job was processed, or your API key is being used elsewhere. If you haven’t already, please create a dedicated API key for Tiny Talk and share relevant traces from the OpenAI dashboard where you notice unexpected usage. We’d be happy to investigate further.
- 4o-mini Limit & API-Free Option: Could you clarify what you mean here? Happy to explore solutions once we better understand your request.
- Avatar: PNGs with an alpha channel are supported. Please share an example so we can investigate any issues. Regarding enlargement and free positioning, could you elaborate on your expectations?
- Chat Features: Currently, we don’t support images in the chat flow, but this is planned along with voice features. Emoticon support wasn’t previously requested, but we’ll add it to our backlog—thanks for the suggestion!
- Credit Attribution: We’ll introduce an option to add custom text and links, primarily for T&Cs, but you can use it as needed.
- Usage Limits: Accounts hitting 200K messages/month will see bots pause until the next reset. Character limit of 100M does not reset, this is like your disk space, if you delete something you gain space, if you add something you consume. If you expect higher volumes, we offer add-on packs to increase both limits. Let us know.
- Feature Updates: While the documentation states otherwise, we’ve been rolling out every enterprise feature to higher tiers so far. This is helpful for us especially to gather initial user feedback and continue to solve actual pain points.
Overall our approach has been to listen user feedback and measure the demand/frequency of requests. Features that are demanded most often and appears critical for us as well, goes to the top of the stack which makes up our roadmap.
For instance our users have been asking for custom fields in lead generation forms, allowing users to access their previous conversations, being able to download conversations, improved messenger layout, customizable home tab, and many more features are result of user feedback. And now we are implementing custom domains and team features, again based on feedback and demand of the same requests.
With that said, we're not perfect but doing everything we can to address common pain points.
Feel free to reach out via email (support@tinytalk.ai) with more details (e.g., screenshots) so we can assist further.
Best,
Oscar
Share Tiny Talk
Verified purchaser
ok everything is fine and thanks for the reply, I will write to you today! On Appsumo we grow together and we cannot just hope that those we finance do not fail. This is why we deserve to have moved from a basic profile to an enterprise and not pay for the features of an enterprise profile and get a Basic profile for life. 100% of the time, Basic, means that we do not receive the best upgrades
Yep, that's what being mapped to the lowest plan means. When out of AppSumo, you won't get any of the features introduced into the higher plans.
I would also like to see at least the top tier 7 "officially" mapped to a plan like "Enterprise". Purchasing 7 times more codes than a 1-code buyer but only having assured the future plan updates of "Basic" is concerning. If there's no compromise in giving us the "Enterprise" mapping now, it's hard to be confident that we'll get any of the top future updates that will be tied to the highest plans.