Spokk
Features
- 1 company
- 1 owner
- AI-generated reviews using feedback and answer
- Reply to feedback and send coupons
- Measure staff performance via feedback ratings
- Unlimited locations and contacts
- Send verified feedback request via SMS (users must connect their own Twilio account)
- CNAME
Questions
Q: Tier 4 is too limited for Agency use cases!!!
As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
Review
Spokk has received positive feedback for its seamless feedback collection and intuitive user experience. However, there are some concerns about the lack of multi-language support and the presence of Spokk branding in the base plan. Overall, Spokk is a solid option for those seeking a quick and efficient customer feedback solution, with an overall rating of 4.9.